• Part Time Customer Assistant Representative

    Customer Service/Support - Customer Service/Support
    Nº de l'offre
  • Présentation

    The Customer Assistance Representative (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is part-time.


    Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
    Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
    Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
    Meet and greet customers in a friendly and timely manner
    Provide directions and general assistance
    Assist to assess condition of rental upon return
    Process returns, check-ins and exit kiosk transactions
    Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
    Understand and communicate rental terms and conditions, vehicle features and other services
    May sell optional protection products, upgrades, fuel options and other additional equipment
    Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
    Clean vehicle interior and exterior by hand or by operating washing equipment when needed
    Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
    Perform miscellaneous and backup duties job-related duties as assigned


    Must be at least 18 years of age.
    Minimum High School Diploma or G.E.D. required.
    Must have a current and valid Canadian driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).
    Proficient in English, written and verbal comprehension.
    Must be authorized to work in Canada

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