Enterprise

  • Sr. Customer Assistant Representative

    Catégorie
    Customer Service/Support - Customer Service/Support
    Localisation
    Kingston
    Nº de l'offre
    2018-259334
  • Présentation

    The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as regular part time and the successful candidate must be available to work a varying schedule up to 35 hours a week. 

    Responsabilités

    Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
    Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
    Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
    Meet and greet customers in a friendly and timely manner
    Provide directions and general assistance
    Assist to assess condition of rental upon return
    Process returns, check-ins and exit kiosk transactions
    Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
    Understand and communicate rental terms and conditions, vehicle features and other services 
     May sell optional protection products, upgrades, fuel options and other additional equipment
    Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance 
    Clean vehicle interior and exterior by hand or by operating washing equipment when needed
    Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
    Perform miscellaneous and backup duties job-related duties as assigned

    Qualifications

    Must be at least 18 years old
    High school diploma or GED equivalent required
    Must have at least 1 year prior customer service, retail, or administrative support experience
    Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
    No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years
    Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years. 

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